Golden Plains Shire Council

Technical Support Officer

Posted: 05 Aug
Closes: 19 Aug


  • Based in Bannockburn, great location and an easy drive from Geelong, Ballarat and Melbourne with free onsite parking
  • Permanent full time role with opportunity to grow
  • Monthly RDO
  • Salary starting from $70,054 (dependant on experience) + super

Golden Plains Shire Council provides a workplace where people matter, communities are connected, and the future is bright. We offer a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen and enrich our diverse and growing community.

To continue to deliver for our community, we are seeking a motivated person to support the effective operation of the Asset Services Unit including project and asset management and infrastructure design, construction and maintenance operations.

This role will provide you the opportunity to:

  • Support Council’s Roads and Drainage group to coordinate technical advice for queries on heavy vehicle permits, works within road reserve, legal points of discharge for storm water and permits issued under the Road Management Act.
  • Processing of applications for heavy vehicle permits, works within road reserve, legal points of discharge for storm water and permits issued under the Road Management Act.
  • Perform routine site inspection tasks
  • Respond to phone calls and electronic mails and take appropriate action to solve caller’s enquiries.
  • Liaise with the public, receive enquiries and take action to resolve these.
  • Assist in management and delivery of installation of traffic signs and other signage across the municipality.

Our ideal candidate will have:

  • Experience in handling customer service enquiries.
  • Experience in organising and supporting professional staff.
  • Well-developed written and verbal communication skills.
  • Well-developed analytical and problem solving skills.
  • The ability to contribute and work effectively in a team environment.
  • Proficiency in MS Office, GIS and engineering related computer systems.

A career with us

Our people are our most valued asset - we understand the importance of providing a rewarding, inclusive and supportive work environment where all people are empowered to bring their best selves. 

We offer:

  • learning and development opportunities aligned to your role and aspirations, along with opportunities to work on a variety of projects and undertake secondments
  • flexible work arrangements and generous leave entitlements to empower you to achieve better life/work balance
  • a new high-quality, architectural designed working environment and free onsite parking
  • an environment where health, safety and wellbeing are prioritised in all that we do
  • an active Social Club

If you are ready to carve out a future with Golden Plains Shire Council and are ready to join a values driven and community focused organisation, we look forward to hearing from you.

Don’t meet every single requirement?  If you’re excited about this role but your past experience doesn’t align perfectly, we encourage you to apply as our recruitment process considers both technical and cultural fit, and how our development program can support individuals to grow into roles.  You may just be the right candidate for this or another position at Golden Plains.

For further information about the role and the key selection criteria, please view the Position Description or, for a confidential discussion, contact John Relayson, Coordinator Roads and Drainage Engineering on 03 5220 7246 or 0437 364 437.

How to apply

Please submit your application by completing the form below.

We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you. Please contact our People & Development team at to discuss how we can best support you.

Applications close on THURSDAY 18 AUGUST 2022 at 5.00PM.

At Golden Plains Shire Council we are dedicated to building a diverse, inclusive and authentic workplace that allows staff to bring their whole selves to work. We believe that every individual has something valuable to offer. We are striving to build a workforce that reflects the community in which we operate and encourage applications from people of all ages, genders and cultural backgrounds. We recognise our proactive duty to ensure compliance with equal opportunity, child safe and other workplace-related legislation, and to eliminate all forms of discrimination.