Lane Cove Council

Manager Customer Experience

Posted: 25 Mar
Closes: 23 Jun
Lane Cove


  • Dynamic role
  • 35 hrs per week
  • Lease-back vehicle

Are you looking for an opportunity to be part of an innovative Council seeking to make a positive difference in the community you support? We have an exciting opportunity for a motivated, experienced and suitably qualified Manager Customer Experience to join our team on a full-time basis.

Located on the lower North Shore, our leafy suburb has a vibrant and diverse village atmosphere. We aim to provide "best value" community services and facilities whilst promoting the principles of ecologically sustainable development. If you are open to fresh ideas, committed to progressing new initiatives and driven to provide the very best service to our community, we want to hear from you.

About the Role

You will be responsible for driving a customer centric culture across the organisation, ensuring that all services are supported by best practice in customer experience and service. Your focus will be building and sustaining a culture underpinned by a sound understanding of customer needs and the customer journey.

You will be a visible source of expertise in the customer-centric culture, working with managers at all levels to promote the Customer Experience Strategy.

About You

The successful candidate will have:

  • Related experience and ability to promote and deliver against the organisation's Customer Experience Strategy;
  • Strong influencing skills to shape and drive customer experience initiatives across Council
  • Demonstrated success in delivering excellent customer service, in a leadership role in a team environment;
  • Experience leading organisational change and transformation programs;
  • Demonstrated ability in the management, use and training of computerised customer relationship systems and e-business solutions.

What we Offer

Our offices are located close to shops, cafes, an aquatic centre and a gym. You will also enjoy:

  • Flexible work practices aimed at achieving work/life balance
  • Annual performance bonuses and salary review
  • Varied lifestyle benefits programs including an employee wellness program and discounted gym memberships
  • Extensive career development and training opportunities

To Apply

Please read the Position Description for the role and address the selection criteria in your online application.

Salary - Your skills will be recognised with an attractive salary package (circa 130K per annum +super) that includes a subsidised vehicle and parking, and access to an annual performance bonus scheme.


To apply for this job go to: & enter ref code: 5891201

Lane Cove Council is an equal opportunity employer and provides a smoke free workplace.

This position requires applicants to be suitably immunised. As part of our pre-employment process, preferred candidates are required to provide proof of COVID 19 vaccination status.