Wollongong City Council
Learn to Swim Supervisor

Posted: 22 May
Closes: 21 Jun


Learn to Swim Supervisor

This position is Permanent Part-time for 18 hours per week from Thursday to Saturday with the opportunity to work up to 35 hours per week to cover leave periods. Salary from $39.47 per hour plus superannuation. (Salary package will be assessed based on skills, experience and qualifications).

Under Part 2, Section 6 of the Child Protection (Working With Children) Act 2012, this position has been designated as requiring a paid NSW Working With Children Check. Applicants are required to provide a NSW Working with Children Check application/clearance reference number to their application.

At Wollongong City Council we have a steadfast commitment to creating an Extraordinary Wollongong. We are in an exciting period of transformation and focused on delivering exceptional services, infrastructure and facilities for our community.

Our strength is the diversity of our people. Together our responsibility is to create an inclusive place where everyone is welcome, valued and belongs. We lead with courage, openness and curiosity. Our conversations and actions celebrate diversity, inclusion and belonging. Learn more about us here.

About the role

Wollongong City Council has a fantastic opportunity for an enthusiastic, positive, and proactive individual with a passion for delivering outstanding and professional Learn to Swim and Aquatic Programs to join our amazing Aquatic Services Team.

As we continue to deliver quality, innovative and inclusive programs and services, we would love it if you can join in our journey towards becoming the best Council for our community.

The learn to swim supervisor's key role will be the planning, delivery and evaluation of all swim education programs. Overseeing all swimming programs, ensuring efficient and effective operations with a high level of customer service to the Aquatic Centre's users.

Find out more about what we do here - Wollongong City Leisure Centres (nsw.gov.au)

Please read the Position Description to familiarise yourself with all the requirements and conditions of the role.

What you will be doing:

Duties will include but not be limited to:

  • Welcome and assist customers poolside
  • Assist with the review and delivery of Swim School Program and provide guidance to staff at site level (including Operations Manager, Aquatics Supervisors and Instructors, to ensure the delivery of a safe and high-quality program).
  • Conduct assessments for new and current participants
  • Identify and implement process improvements
  • Coordinate program administration, including procedures, records and customer information.
  • Provide a high level of customer service, including dealing with conflict and complaints.
  • Ensure compliance to a class consolidation and occupancy rate of no less than 85% in all classes.
  • Contribute to the development of the annual Unit and Operational Plans

About you:

  • Excellent interpersonal and communication skills
  • Effective planning and organisational skills
  • Proven competence with use of technology
  • Acts professionally and maintains appropriate confidentiality
  • A current Working with Children Check and Police Check
  • Be open to ideas, striving for excellence and have a high level of integrity
  • Austswim or Swim Australia Qualification or Equivalent

Benefits of working for council

  • We are value-led, support and encourage personal and professional growth, recognise and reward performance and embrace change.
  • Access to Fitness Passport

For more information, click on Apply to be redirected to Wollongong City Council's E-recruitment site.


Click on 'Apply' to complete your online application.

You will be prompted through the application to answer the essential requirements as outlined on Page 3

Contact Jason Foye, Operations Manager - Leisure Centres on (02) 4227 8548 for questions related to the job

Applications close 11:59pm, Monday 10 June 2024

We encourage applications from everyone regardless of gender, age, ethnicity, cultural background, faith, disability or gender identity. People with disability are encouraged to reach out so they can be supported in recruitment processes, to enable them to demonstrate their skills and capabilities to meet the requirements of the job.

Wollongong Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people in the community.

Applicants are required to undergo a rigorous employment screening process which will include Reference, Identity and Medical History Checks, and may also include a Criminal History and Working with Children Check. Employment is subject to clearance of all these checks.