City of Palmerston
Customer Experience Officers (2 vacancies)

Posted: 14 May
Closes: 28 May


  • Dynamic working environment within a diverse and inclusive community
  • Ongoing opportunity- Level 3 (72,496.98-76,508.47+ Super)
  • Six weeks annual leave! Plus a wide range of employee benefits!
About us

Our council presents an exciting opportunity for people seeking a dynamic, progressive and fast-paced organisation.

We have developed a positive workplace culture where collaboration and personal development are core components.

Ours is a genuine commitment to making a tangible impact on the community through a role offering both purpose and stability.

Invest in your own professional and personal growth and be a real contributor to the experience of the Palmerston community.

There is a sense of pride in the work we do and what we can achieve together for the people of Palmerston.

Coming together with like-minded people is energising and engaging – you know when you apply yourself you can make a difference that matters.

We see investing in our people as an investment in our community.

Our Commitment to You and Our Customers

At CoP we value

  • Teamwork
  • Commitment and Accountability
  • Sustainability and Self-Sufficient
  • Quality Resources
  • A culture of Continuous improvement

In addition to our focus on culture, values, and behaviours, we embed our Customer Service Charter in everything we do both internally and externally. The pillars of our Customer Service Charter are:

  • Make it easy for customer
  • Perform with pride
  • Listen, learn and act
  • Evaluate and improve

About the Opportunity

Reporting to the Customer Experience Coordinator, the Customer Experience Officer is responsible for the daily provision of excellent customer service that contributes to the delivery of the City of Palmerston Community Plan including the following:

Championing the Customer Experience Charter

  • Provide efficient, flexible, and timely customer service from multiple Council locations
  • Resolve community enquiries with a can-do attitude
  • Support other areas of Council with payment and administrational services
  • Provide advice on concerns of the community to improve services

About You

We are looking for a people person with the capability of engaging with a multicultural and diverse community of all ages, and enthusiastic towards new technology and processes and always seeking continuous improvement and an excellent team player who is able to communicate effectively.

What we can offer you:

  • A great team environment and culture
  • Generous leave entitlements including six weeks annual leave
  • Generous training and professional development opportunities
  • Ongoing opportunity and a wide range of employment benefits

At City of Palmerston we embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples and people from culturally diverse backgrounds.

To view a copy of the position description and to 'Apply' please see below.

Applications Close: Monday, 27 May 2024