City of Palmerston

Customer Experience Officer

Posted: 29 Jul
Closes: 12 Aug
Palmerston, Northern Territory
Full-time

Description

  • Modern, dynamic and contemporary working environment
  • 3-Year Opportunity (Level 3)
  • Six weeks annual leave! Plus wide range of employee benefits!
Are you an enthusiastic, friendly, experienced Customer Experience Professional seeking to work in a fast paced and dynamic environment with and for our community? Are you able to provide excellent customer service for members of our community? If yes, we would love to hear from you!

What we can offer you

We offer six weeks’ annual leave, salary continuance insurance, discounted health insurance, vehicle salary packaging options and many more attractive employee benefits. City of Palmerston provides a constructive, team-oriented work environment and supports continuous professional development. This is a 3-year opportunity and is classified within our City of Palmerston Enterprise Agreement 2020 as a Level 3 role.

About the Opportunity

The Customer Experience Officer will provide excellent customer service for members of the community seeking any of Council's products or services by evaluating customer needs and determining the best course of action to resolve issues as they arise. The role will also provide a professional, friendly, and helpful service through accurate and timely information relating to the City of Palmerston.

Reporting to the Customer Experience Advocate, the Customer Experience Officer is responsible for the daily provision of excellent customer service that contributes to the delivery of the City of Palmerston Community Plan including the following:

  • Championing the Customer Experience Charter
  • Provide efficient, flexible, and timely customer service from multiple Council locations
  • Resolve community enquiries with a can -do attitude
  • Support other areas of Council with payment and administrational services
  • Provide advice on concerns of the community to improve service

We are looking for a customer-focussed professional with the ability to engage with people of all different ages and backgrounds. Is articulate and has the ability to use professional and appropriate language when responding to enquiries. Has practical working knowledge of Microsoft Office suite and demonstrated ability to learn new software through on-the-job training.

At City of Palmerston we embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples and people from culturally diverse backgrounds.

To view a copy of the position description and to 'Apply' please see below.

Applications Close: 5pm Thursday 11 August 2022