City of Palmerston

Regulatory Services Manager

Posted: 03 Jun
Closes: 16 Aug
Palmerston, Northern Territory


  • Modern, dynamic and contemporary working environment
  • Full time, 3 year contract with generous remuneration package including vehicle
  • Six weeks annual leave
If you are interested in applying for this role please visit the Blackadder website via the link at the bottom of this advert.

About Palmerston

Palmerston is a young, vibrant regional hub with a fast-growing future. Located 20 km from the Territory’s capital Darwin, Palmerston is a diverse community with many young families calling the city ‘home’, along with defence personnel and a range of local businesses. The young city boasts approximately 41,000 residents and is currently undergoing a significant period of infrastructure growth and development. With a strong plan in place for the region’s future growth, the City of Palmerston proves to be a "Place for People".

About the Opportunity

This key leadership role leads and manages the strategic and operational direction of the Regulatory Services team to effectively and efficiently administer by-laws, considering relevant NT legislation and regulations.

You will be driven by a high customer focus consistent in line with the Community Plan and customer ethos of “people are at the centre of all we do and deliver.”

Working with the General Manager Community and Culture, the focus will be on the strategic planning for the current and future sustainability of the business, working through organisational advancement and driving a contemporary sustainable financial and service delivery focused agenda.

This position will establish, cultivate and maintain a culture of collaboration, commitment and accountability, driven by a high customer focus consistent with the strategic direction of Council, underpinned by cost effective operations, use of Council’s resources and a customer ethos of “people are at the centre of all we do and deliver.”

The Key responsibilities include, but are not limited to:

  • To participate as a member of the Senior Leadership Team, and promote cooperation, collaboration, coordination and the sharing of information between departments in pursuit of the Community Plan vision and outcomes.
  • Provide specialist advice on by-laws and other regulatory issues within Council and to external stakeholders
  • Provide leadership and direction to staff in pursuit of the Community Plan vision and outcomes, helping staff make connections between their roles, customer experiences and the Palmerston community.
  • Foster collaborative relationships while promoting an effective customer-centric focus and behaviours.
  • Develop engagement, consultation and collaboration with other departments, authorities, community organisations, consultants, and other stakeholders.
  • Supervise and coordinate customer complaints ensuring that investigations are conducted in accordance with established best practice frameworks and standard operating procedures
  • Contribute to the overall culture of the organisation by making positive contributions to enhance satisfaction, develop accountability and empower staff.
  • Apply effective and contemporary human resource management practices, that enhance high productivity and morale and develop strong teams and encourage staff development.
  • Identify, develop and implement strategic and operational plans for Regulatory Services and programs responding to priorities outlined in the Community Plan, current community demand, Council and Government policy and relevant best practice evidence.

To be considered for this exciting opportunity, applicants will have:

  • Accredited tertiary qualification at under- or postgraduate level in law or another relevant field.
  • Proven ability to lead and participate in teams to achieve outcomes and develop others to work effectively with innovative ideas and practices
  • Demonstrated customer service skills and an ability to ensure the provision of excellent customer service in a cross-cultural environment
  • Successful experience in human resource management, project management and evaluation, resource and financial management, quality management and policy development
  • Highly developed interpersonal, oral and written communication skills, including consultation, negotiation and conflict resolution
  • Proven ability to interpret by-laws and associated legislation and manage legal advice.
  • Extensive knowledge of Council by-laws as well as relevant legislation and regulations.
Please visit to obtain a detailed Information Package about the role and the Application Form. Once you have read these please contact John Oberhardt on 0411 869 110 for a confidential discussion regarding the position.

Applications close: 9:00am Monday 15 August 2022

Only those with the right to work in Australia need apply