Mildura Rural City Council

Information Systems Technical Officer

We’re looking for a passionate and proactive Information Systems Technical Officer to support and enhance Council’s systems and information services.

Position details

• Full Time
• Job Number: R2601
• Applications Close: 4pm, Thursday 27 March 2025

About the Opportunity
In this role, you'll provide efficient operational and technical support, assist in improving service delivery through system enhancements, and ensure seamless user experience for both internal and external customers. You'll work closely with the Service Desk Team Leader to implement best practices while delivering professional, friendly, and responsive customer service. If you have a keen eye for problem-solving, a customer-first mindset, and a drive for continuous improvement this is the role for you.

What you will bring
Ideally the successful applicant will have the following:

• Post-secondary qualifications (e.g. Certificate IV level), or currently studying, Information Systems. (For example, Certificate IV in IT etc.) and/ or relevant experience in the area of Information Systems
• Proven experience working with business process and/or IT concepts and maintaining and installing major software applications
• Proven expertise in delivering services within a service desk environment
• Proven ability to complete assigned tasks within established deadlines
• Proven experience working with project teams preferably during the implementation of business-related software
• Hold a current satisfactory Police Check or willing to obtain one prior to employment
• Current drivers licence

Salary and conditions

The position is classified within Band 5 of Council’s Current Enterprise Agreement ranging from $77,725.96 to $89,201.84 per annum plus statutory superannuation.

Benefits
As an employee you will have access to benefits such as:

• Flexible Work Arrangements (Work from Home, Flextime, Purchase of Additional Leave)
• Relocation Assistance available to support your move to the region
• Financial recognition upon successful annual performance review, including either progression through banding structure or end-of-band bonus payment.
• Study Support Program with Paid Study Leave and Financial Contribution to Qualification Fees
• Learning and Professional Development Opportunities
• Support for Families: 16 weeks Paid Parental Leave or 32 weeks at Half Pay
• Bi-Annual Employee Recognition Celebration for Milestones and Achievements
• Employee Health and Wellbeing Initiatives: Discounted Health Insurance and Gym Memberships
• Employee Assistance Program: Free Counselling for Employees and Immediate Family Members
• Active Social Clubs

Mildura Rural City Council is an equal opportunity employer and is committed to building a culture that values diversity. We encourage applications from individuals of all ages, backgrounds and identities.

We encourage people with a disability, lived experience of disability, Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds to apply for this position.

All applicants must have the right to work in Australia and will need to provide a Police Check prior to commencing employment.

Mildura Rural City Council is a Child Safe organisation and as such, applicants may be required to hold a Working with Children Check. Applicants may also be required to undergo a pre-employment medical check as per the requirements of the role.

About our organisation

Mildura Rural City Council is a dynamic local government organisation that provides 100+ different services, facilities, programs and infrastructure to a resident base of 56,000+. Our workforce of 600+ employees support our community and help make our region a great place to live, work, play and visit. Learn more about our organisation at www.mildura.vic.gov.au

About our region

Mildura Rural City covers almost 10 per cent of the state of Victoria and shares borders with both New South Wales and South Australia. The region is home to Mildura - a vibrant city of 35,000+ people - and a range of smaller townships and rural communities spread across 22,000 square kilometres.

Only a short flight from three capital cities, Mildura boasts quality services, exciting attractions, diverse industries and a strong community spirit. There are fantastic professional, cultural, social, sporting and educational opportunities on offer. Learn more about our region at www.visitmildura.com.au

Applying for this position

All applications must include:

• A completed Job Application Form
• A resume
• A covering letter

 Applicants that do not address the key selection criteria in their application may not be considered.

You must be an Australian Citizen or Permanent Resident or hold a visa that leads to permanent residency eligibility at the time of submitting your application to be considered for this role.

Want to know more?

Visit www.mildura.vic.gov.au/Jobs for a copy of the Position Description and Application Form.

Call Human Resources on (03) 5018 8197.