Penrith City Council

Duty Manager

Posted: 07 Jul
Closes: 11 Jul
Penrith, New South Wales


About us 

At Penrith City Council, we’re passionate about people; in our community and in our workplace. We want you to be able to be your best self and we get that work is just one part of your life, so we’re here to support you in the moments that matter. As the winner of the 2020 Local Government Excellence in People and Culture Award and an Excellence Award in the 2020 Australian HR Awards, you can be confident in joining a workplace that offers truly outstanding benefits, including:

  • A range of flexible work arrangements 
  • 18 weeks paid maternity leave 
  • Health and wellbeing leave 
  • 15 days personal leave 
  • Significant financial and leave support for undertaking further education  
  • Diverse salary packaging 
  • And much, much more! 

Ripples provides a number of facilities including a gym, pools, and a hydrotherapy and rehabilitation centre to the residents of the Penrith Local Government Area. We are proud of our highly performing team who have won a number of recent state and national Austswim and Swim Australia awards. 

About the role 

The role of a Duty Manager is responsible for the supervision of water space as well as providing a high level of patron safety and strong customer service. 
The main purpose of the Duty Manager role is to provide effective day to day operation of Ripples venues in accordance with available resources and adherence to policies and procedures. A Duty Manager is also required to ensure that Ripples’ venues are managed in line with industry best practice and to a high level of service, customer satisfaction, staff management, venue set up, operations, contractor liaison and Building Warden capacity.  

Our community is at the core of everything we do. We are naturally welcoming to our patrons and after positive individuals to join our team. We aim to inspire all and create opportunities through showing Respect, Accountability and Innovation. Our workplace is a wonderful place for all to learn and work.  

Essential criteria 

  • Pool Lifeguard Certificate (Pool Lifeguard Skill Set)
  • Lifeguard License or ability to complete prior to completion of probationary period 
  • Current First Aid Certificate (including Provide First Aid, Provide Basic Emergency Life Support and Provide Cardiopulmonary Resuscitation)
  • A valid NSW Working with Children Check 
  • Pool Plant Operator (Aquatic Technical Operator Skill Set)  
  • Excellent communication and interpersonal skill
  • Vaccinated for COVID-19 or have a Medical Exemption in line with the NSW Public Health Order for Disability Service Providers 

Desirable criteria 

  • Experience in an aquatic/leisure/sport environment
  • Aquatic Supervision qualification 
  • Demonstrated commitment to corporate values of Penrith City Council

Salary: Casual $31.02 - $35.90 per hour (plus 25% loading). Permanent $ 61,291.00 - $ 70,947.00 per annum (plus 10% Superannuation) 

Although all relevant qualifications might not be current at time of application, applicants who are willing to obtain the necessary qualifications specified in the Essential Criteria will be eligible and encouraged to apply. Note: Funded Pool Lifeguard courses may be available to applicants.  

This position has been identified as a Child-Related position under Child Protection laws in NSW. To be eligible to apply, you are required to provide Council with a valid Working with Children Check Number. 

This position requires the worker to be double vaccinated against COVID-19 or to hold a medical contraindication certificate. 

You may be required to undertake background checks, as relevant to the position for which you have applied. 

Visit [] to view the position description and to find out more information about employment with Penrith City Council. To submit your application, please apply online using the link below. 

In addition to a cover letter and resume, applicants are required to submit comprehensive responses to the selection criteria (listed above) as a part of their initial application. Applicants who do not meet the essential criteria will not be considered. 

Completed applications must be received by 11.55pm on the closing date. Please allow 4 weeks from the closing date for the processing of your application. 

For further information about the position, please contact Hamish Sherwood, Team Leader - Venue Operations on 9833 3000. 

Council practices EEO and WHS principles. 

Applicants must have the right to live and work in Australia to apply for this position.  

Penrith City Council is committed to ensuring the safety of our people and community during the COVID-19 pandemic. 

Many of our employees are currently working remotely or in a way that is different to normal, which may impact our recruitment processes including time to respond to applicants and conducting online interviews instead of in-person. Some roles may also require temporary remote working arrangements; if applicable, this will be discussed with you at the time of interview.   

We thank you for your patience and understanding during this time.