City of Perth

Customer Service Officer – Citiplace Community Centre

• $72,721 - $78,138 pro rata per annum, plus superannuation
• Permanent, part time
• 25 hours per week | 9.30am – 2.30pm | Monday to Friday

As the capital city of Western Australia, the City of Perth is a Local Government that is ambitious for the future. To achieve our aims, we recruit the very best people who understand the City exists to enable and deliver the aspirations of the community.

The Opportunity

The Customer Service Officer at the Citiplace Community Centre is adynamic and essential role in creating a welcoming atmosphere at the centre, serving as the first point of contact for visitors. This position is key to ensuring the seamless operation of services, with a special focus on managing room hires and overseeing all related needs, including catering and audio-visual support. Your contribution will directly enhance the experience of every guest and help the centre run smoothly and efficiently!

Reporting to the Supervisor Citiplace Community Centre, your responsibilities would primarily include:

• Providing an individualised and courteous service to customers.
• General administrative and clerical support, and respond to customers via multiple channels;
• Handling bookings for rooms and events at the Centre, including assisting room hirers with room viewings, support in using the audio-visual equipment and catering requests; and
• Undertake the safe handling and accurate recording of monetary payments.

About You

To succeed in this role, you will possess:

• Experience in outstanding customer service;
• Effective numeracy, written and verbal communication skills; 
• Proficiency with Microsoft Office software.; and
• Strong adaptability in the face of changing technology, with a willingness to learn new digital tools.

If your experience and capabilities match these criteria, we welcome your application.

Above all, you will live our values of Commitment, Teamwork, Courage and Respect that allow us to come together to lead and support the community.

Please view the attached Application Pack to learn more about the role and working at the City.

Eligibility

To be eligible to work for us, you will need to demonstrate:

• A right to work in Australia (e.g. a birth certificate, current passport or current visa);
• Fitness for work via a pre-employment medical
• A Working with Children’s Check, or eligible to obtain; and
• A satisfactory National Police Clearance (dated within 3 months).

How to Apply

Please apply online by clicking the ‘APPLY’ button below, which will direct you to the City’s application questionnaire.

When prompted, please submit: your current resume; a cover letter that concisely addresses the Selection Criteria; and any relevant qualifications or certifications. Remember, less is more!

The Application Process

Applications for this position will close at 5pm AWST on Sunday, 26 January 2025. Applications may be considered, and interviews conducted prior to, the closing date.

Applicants may also be considered for similar positions within the City of Perth.

We’re continuing to build a gender-equitable team and a culture that’s just as diverse, inclusive and welcoming as the City of Perth Community. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

Canvassing of Elected Members during the recruitment process will disqualify your application.