Wingecarribee Shire Council

Customer Experience Officer

Customer Experience Officer
Casual Position - Offering 22 hours a week!
Hourly Rate $45.70 per hour (Inclusive of 25% casual loading) + 11.5% Superannuation

About Us

Wingecarribee Shire Council is in the magnificent Southern Highlands with a balance of pristine natural scenery and rich diversity of lifestyle choices from its historical past to modern amenities, all at your doorstep. With a population of over 50,000, Wingecarribee Shire has much to offer both the individual and family alike. Only 110 km from Sydney CBD and 70 km from Wollongong, we are a relatively easy traverse for those wishing to commute to the Shire and, equally so, for those who prefer to live in the Shire whilst enjoying an occasional jaunt to the City or Coast.

Our Values of R E S P E C T - Resilience Empathy Sustainability Pride Efficiency Courage and Teamwork drive the way we work.

The Opportunity

Wingecarribee Shire Council has embarked on a customer-led transformation journey and is committed to providing easy, convenient, reliable, and efficient services to customers and the community.

This role is responsible for being the front face of our Customer Experience Transformation. It will also champion a ‘Digital First, anywhere, anytime’ philosophy and be driven by a passion for innovation and continuous improvement. The role will be a generalist role, which can assist our customers with relevant information, as well as take payment and assist in digital services uptake.

The Customer Experience Officer will need to work collaboratively with the Coordinator Customer Experience, other members of the Customer Experience team and other teams across the Council to improve the overall experience offered by Wingecarribee Shire Council to its residents and customers.

Essential Criteria

1. Minimum of two years' experience in a similar role
2. Proven commitment to providing quality customer experience.
3. Ability to work in a team environment with shared goals and responsibilities.
4. Demonstrated experience using online technological platforms.
5. Current Class C Driver’s License

Benefits 

• Attractive Salary Remuneration + 11.5% Superannuation per year
• Corporate wellbeing programs, including Fitness Passport and Employee Assistance Program (EAP)
• Learning and development opportunities, including tertiary assistance
• Vaccination program including annual Flu vaccine
• Access to financial advice and guidance including advice from Active Super
• Annual Health Fair and opportunity to participate in the Johnny Warren & Les Murray Memorial Cup

How to Apply

For further information about the position or the application process, please contact Taren Parsons, Team Leader Customer Experience on 02 4868 0888.To apply, please ensure to submit the following documents:

• Resume: Provide your current resume, detailing your professional experience and qualifications.
• Statement of Claims: Address the essential criteria mentioned in the job description in a statement of claims format.
• Please Upload: Additional Tickets, Qualifications and Certificates relevant to the role.

Wingecarribee Shire Council is an Equal Opportunity Employer that provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities, and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

Applications to be received by 11pm Tuesday 10 December 2024